Privacy Policy

This privacy policy will explain when and why we collect personal data, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure and your rights and choices in relation to your information.

 

This privacy policy applies to our website, email marketing and services that you may appoint us to undertake on your behalf.

 

The type of personal information we collect

We currently collect and process the following information:

  • your name and contact details (including postal address, email address and telephone number);
  • information about your activities on our website and about the device used to access it, for instance your IP address and geographical location; and
  • any other personal information shared with us.
  • Data protection laws recognise certain categories of personal information as sensitive and therefore requiring greater protection, for example information about your health, ethnicity and religion. We do not usually collect sensitive data about you unless there is a clear and valid reason for doing so and data protection laws allow us to. For example, if you inform us of a particular aspect of personal information that is relevant to the provision of our services, we will retain this data only for as long as it is required to provide our services to you.
  • Where appropriate, we will make it clear why we are collecting this type of information and what it will be used for.

We do not collect personal data regarding under 18 year olds beyond their age within a family if appropriate. In the event of sensitive information being supplied by you for the direct purposes of the contract we will retain this data only for as long as it is required to provide our services to you.

 

How and why we have your personal information

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To correspond about your project
  • To inform discussion about works
  • In order to perform the services as contracted by you

We might also receive personal information indirectly, from the following sources in the following scenarios:

  • From contractors or consultants you have spoken with and have given permission for us to contact you.

Our purpose for processing this data is primarily to provide the goods and services that you have requested. It may also be for the following purposes:

  • conducting analysis and market research to better understand how we can improve our services, products or information;
  • seeking your views or comments on the services we provide;
  • notifying you of changes to our services;
  • sending you communications which you have requested and that may be of interest to you. These may include information about our goods and services, awards and prizes, or recruitment campaigns; and processing grant or job applications.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • We have a contractual obligation.
  • We have a legal obligation.
  • Your consent. You are able to remove your consent at any time.

 

Who has access to your information

We do not sell or rent your information to third parties or share your information with third parties for marketing purposes.

However, we may disclose your information to third parties in order to achieve the other purposes set out in this policy. These third parties may include:

Third parties working on our behalf

We may pass your information to our third party service providers, suppliers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to help administer our contract with you and your contract with the suppliers of construction goods and services). However, when we use these third parties, we disclose only the personal information that is necessary to deliver the services and we will seek your consent before we do so. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Service Providers we work with

Our trusted third party service providers provide a range of quality and reliable products and services designed to meet the needs of architectural design and construction. When you enquire about or purchase one or more of these products, the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. They will be acting as a joint controller of your information and therefore we advise you to read their Privacy Policy.  These third party service providers will share your information with us which we will use in accordance with this policy.

For example these may include;

Party Wall Surveyor

Contractor

Structural Engineer

Services Engineer

Building Control

Planning Authority

Surveyors

 

We may transfer your personal information to a third party  if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our staff,  customers, users of the website or others. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

 

How long we keep your information

We keep your information for no longer than is necessary for the purposes it was collected for. The length of time we retain your personal information for is determined by operational and legal considerations. For example, we are legally required to hold some types of information to fulfil our statutory and regulatory obligations (e.g. health/safety and tax/accounting purposes).

 

How we store your personal information

Your information is securely stored.

We keep personal information for no longer than is necessary.  We will then dispose your information by deleting your project files on our server, any back-up server as well as from any web-based time-keeping, invoicing and design applications or software.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at R2 Studio Architects Ltd, Unit D116 Parkhall Business Centre, 62 Tritton, London, SE21 8DE if you wish to make a request.

 

Use of ‘cookies’

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. For example, we use cookies to store your country preference. This helps us to deliver a more personalised service when you browse our website and improves our services.

It is possible to switch off cookies by setting your browser preferences. Please consult our website for further details about the cookies we use and store, and for information about how to opt out of non-essential cookies.

 

Any questions regarding this policy and our privacy practices should be sent by email to

info@r2studio.co.uk or by writing to the Data Protection Officer, R2 Studio Architects Ltd, Unit D116 Parkhall Business Centre, 62 Tritton, London, SE21 8DE. Alternatively, you can telephone 020 8766 6116.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Data Protection Officer, R2 Studio Architects Ltd, Unit D116 Parkhall Business Centre, 62 Tritton, London, SE21 8DE You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk